1. DATA CONTROLLER
Verena Laouari, residing at Wiemanns Holt 42, 59394 Nordkirchen, is responsible for the processing of the personal data collected. To obtain information on this data protection declaration, you can contact Verena Laouari directly via the following e-mail address: info@consecutive-interpreting.com.
2. METHOD OF COLLECTING YOUR DATA
On the one hand, your data may be collected by you providing it to me, for example by e-mail.
On the other hand, data is collected by my IT systems when you visit the website (e.g. on the browser, operating system or the time of the call). This data is collected automatically when you visit my website.
Your data is also collected when you enter it in the order form to purchase an online course.
3. PURPOSE OF THE PROCESSING OF THE PERSONAL DATA COLLECTED
3.1 Category of personal data collected:
The data collected by visiting the website is technical data.
Through the order form, you can submit your name, address, e-mail address and telephone number. This is identifying personal data, that is, data with which you can be personally identified.
I process payment data (e.g., bank details, payment history) for the purpose of providing contractual services.
3.2 Purpose of the processing of personal data and its legal basis
For the following purposes and on the basis of the relevant legal basis, the personal data collected will be processed:
If you purchase one of Verena Laouari’s online courses, the purpose of the processing is the commercial and administrative management of the order placed, which includes maintaining the commercial relationship and managing, informing, providing and improving the service, handling incidents of any kind, processing payment for the service and contacting you for all aspects related to the order and its follow-up.
The processing in this case is based on the execution of a contract or preliminary contract in which you are a person concerned.
If you request information through one of the channels on the website or by e-mail, the purpose of the processing is to deal with your request. In this case, the processing is carried out on the basis of legitimate interest to comply with such a request.
Sending commercial communications and promotions: The personal data collected will not be used for sending commercial communications.
4. STORAGE PERIOD OF THE PERSONAL DATA COLLECTED.
We adhere to the principles of data avoidance and data economy. The personal data provided will be kept for the period during which there is a mutual interest in maintaining the purpose of the processing and for the legal period during which responsibilities may arise for the services provided.
When it is no longer necessary for these purposes, they will be removed using appropriate security measures to ensure the pseudonymisation of the data or their complete destruction.
5. RECEIVER
The personal data collected will not be disclosed to third parties unless there is a legal obligation to do so or the express consent of the person concerned has been obtained. We therefore only pass on your personal data to third parties if:
you have given your express consent to do so,
the processing is necessary for the performance of a contract with you,
the processing is necessary for the fulfilment of a legal obligation.
As processors who may have access to the personal data of the person concerned in the course of the business activities they carry out, the controller uses the services of companies with which it has concluded a processing contract in accordance with the requirements of the applicable data protection legislation.
6. YOUR RIGHTS
If you are a person concerned and have provided us with your personal data, you have the unrestricted right to exercise the rights set out below which are granted to you under data protection legislation:
You have the right to REVOKE the consent given at any time.
You have the right to ACCESS your personal data.
You have the right to request that inaccurate data be CORRECTED.
You have the right to request that data be DELETED if, among other reasons, the data is no longer necessary for the purposes for which it was collected.
If certain circumstances exist, you may request a LIMITATION ON THE PROCESSING of your data. We will then only retain it for the exercise or defence of legal claims.
If certain circumstances exist and for reasons related to your personal situation, you may exercise your right to object to the processing of your data. We will stop processing the data except for compelling legitimate reasons or the exercise or defence of possible legal claims.
If there are specific circumstances and for reasons related to your personal situation, you may request your right to TRANSFER the data.
To exercise these rights, please send a communication to the postal or e-mail address indicated in the section “1. Data controller”.
You have the right to lodge a complaint with the data protection authority of the EU Member State in which you reside if you consider that any of your rights have been infringed.
If you have any questions about data protection in connection with my services, you can also contact the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia:
Kavalleriestr. 2 – 4, 40213 Düsseldorf, Germany.
Telephone: 02 11/384 24-0 – Fax: 02 11/384 24-10
E-mail: poststelle@ldi.nrw.de – Website: www.ldi.nrw.de
For questions regarding telecommunications, please contact the:
Federal Commissioner for Data Protection and Freedom of Information (BfDI).
Husarenstrasse 30, 53117 Bonn
Telephone: +49 (0) 228 997799-0 – Fax: +49 (0) 228 997799-5550
E-mail: poststelle@bfdi.bund.de – Website: www.bfdi.bund.deSECURITY AND UPDATING OF PERSONAL DATA
7. SECURITY AND UPDATING OF PERSONAL DATA
In order to ensure the security of your personal data, we have taken all the necessary technical and organisational measures to prevent its alteration, loss and/or unauthorised processing or access, as required by the regulations. Absolute security cannot be guaranteed.
In order to keep your personal data up to date, it is important that you inform us of any changes to your personal data.
8. CONFIDENTIALITY
Verena Laouari will treat your data with the utmost care and confidentiality.
9.COOKIES
9.1 What are cookies?
Cookies are elements or small files sent by the website server to the browser of the terminal from which you connect (e.g. computer, smartphone, tablet). The purpose is to store information about the navigation that takes place from the corresponding end device. In this way, it can be recovered later if necessary.
9.2 What cookies are used on this website?
When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the contents of web pages requested by you and is compulsory when using the Internet. In particular, it is processed for the following purposes:
Ensuring a smooth connection setup of the website ,
Ensuring the smooth use of our website,
evaluating system security and stability, and
for other administrative purposes.
The processing of your personal data is based on our legitimate interest from the aforementioned purposes for data collection. We do not use your data to draw conclusions about your person.
This website uses session cookies, i.e. cookies that are used to collect and store data during the user’s access to a website. They are used to store information that is of one-time interest for the provision of the service requested by the user.
Permanent cookies will continue to be stored in the terminal device and can be accessed and processed for a period of time determined by the person responsible for the cookie, which can be a few minutes or up to several years. These cookies allow me to recognize your browser the next time you visit.
Real Cookie Banner asks the user to agree to the cookies used on this website. The cookies store the UUID (pseudonym identification of the user) and the selection of the agreed cookie groups and cookies.
Google Fonts is a service that downloads fonts that are not installed on the user’s client device and embeds them in the website. No cookies in the technical sense are set on the user’s client device, but technical and personal data such as the IP address are transferred from the client to the service provider’s server to enable the use of the service.
Polylang is a multi-language system for WordPress websites. The cookies store the user’s language and can redirect the user to the version of the website that corresponds to the language of the user’s browser.
Wordfence secures this website from attacks of various kinds. Cookies are used to check the user’s permissions before accessing WordPress, to notify administrators when a user logs in with a new device or location, and to bypass defined country restrictions through specially prepared links.
WooCommerce is an e-commerce store system that allows you to buy products on this website. Cookies are used to collect items in a shopping cart, to store the user’s shopping cart in the website’s database, to store recently viewed products, to display them again, and to allow users to hide messages in the online store.
9.4 Deactivation and/or blocking of cookies
You can manage the use of cookies via the browser installed on your terminal device. You can find out about the cookies installed in your browser, allow them to be installed, block them or remove them from your computer using the following links:
Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Safari: https://support.apple.com/kb/PH19214?
viewlocale=es_ES&locale=es_ES
Third-party tools available online, such as Ghostery (https://www.ghostery.com/), allow you to detect cookies on any website you visit and control their disabling.
10. SSL OR TLS ENCRYPTION
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
11. ANALYSETOOL
Matomo
This website uses the open source web analytics service Matomo for simple reach measurement. It allows me to see which pages have been accessed. Matomo uses technologies that allow cross-page recognition of the user to analyze user behavior (which could be cookies or device fingerprinting). The information collected by Matomo about the use of this website is stored on the servers of my service provider and no cookies are set. The IP address is anonymized before it is stored. Every 6 months, the data stored by Matomo is automatically deleted.
With the help of Matomo, I can collect and analyze data about the use of my website by website visitors. This allows me to find out, for example, when which pages were accessed by and from which region they come. I also collect various log files (e.g. IP address, referrer, browsers and operating systems used) and can measure whether website visitors perform certain actions (e.g. clicks).
The use of this analysis tool is based on Art. 6 para. 1 lit. f DSGVO. I have a legitimate interest in the anonymized analysis of user behavior in order to optimize my website.
Matomo is hosted exclusively on the servers of my service provider (see above), so that all analysis data remains with me and is not passed on.
12. WOOCOMMERCE
We use the shopsystem Woocommerce. As you visit our website, we record:
Products you have viewed: We use this data to show you, for example, products you have recently viewed.
Location, IP address and browser type: we use this for purposes such as estimating taxes and shipping costs.
We also use cookies to track the contents of your shopping cart while you visit our website.
When you shop with us, we will ask you to provide information such as your name, billing and shipping address, email address and phone number, credit card details/payment details, and optional account information such as username and password. We use this information for the following purposes:
Sending you account and order information
Responding to inquiries, including refunds and complaints
Processing payment transactions and preventing fraud
Complying with all legal obligations, such as tax calculations
Improving our store offerings
When you create an account with us, we store your name, address, email address and phone number. This information is used to fill out payment information for future orders.
We typically store information about you for as long as we need and are required to store it for the purpose for which it was collected and used. For example, we store order information for 10 years for tax and billing reasons. This includes your name, email address, and billing and shipping address.
Only Verena Laouari herself, as administrator and store manager, has access to the following:
Order information such as products purchased, the time of purchase, as well as shipping address and
Customer information such as name, email address, and billing and shipping information.
Payments
We accept payments through PayPal. During payment processing, some of your data is passed on to PayPal. Here, only information necessary for processing or making the payment will be shared such as total purchase price and payment information.
Here you can view the PayPal privacy policy.